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Transform Your Career with Webhelp Exciting Online Job Opportunities

Begin an enriching career in customer experience management with Webhelp in South Africa. They’re actively seeking individuals for various roles, including customer service representatives and team leaders. Visit the Webhelp website for detailed information on vacancies and application procedures.

Hiring Company:– Webhelp
Job Title:- Facilities Officer
Location:- Durban
Closing Date:- 19 May 2023

What you’ll need
– Trade qualification
– Experience in relevant field
– Specialist knowledge of a manual trade e.g. carpentry / electrical skills
– Previous exposure to performance management of suppliers via Service Level Agreements (SLAs) and/ or Key Performance Indicators (KPIs)
– Clear credit, disciplinary and criminal records

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.We’d love to get to know you better.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Apply Online for  Facilities Officer

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Senior Technical Project Manager
Location:- Cape Town
Closing Date:- 19 May 2023

In your first few weeks in this Project Manager role, you can expect to:

  • Lead the planning and implementation of projects in line with the agreed scope, objectives, and timeline
  • Facilitate the definition of project scope, goals and deliverables and complete the agreed project initiation process
  • Produce and maintain detailed project plans, including activity plans and project timelines
  • Coordinate the activity of the project team, workstream leaders and subject matter experts
  • Manage and track project spending against budget

To apply for this Senior Project Manager in IT role, you will need direct work experience as a senior project manager.

You will also require the following:

  • Experience managing complex technical change and transition projects – multiple internal/external/client stakeholders, multiple workstreams, multiple locations/off shore
  • Project Management qualification – MSP/Prince 2/ Agile / Lean Sigma or similar
  • Experience and understanding of project management methodologies and project lifecycles and associated deliverables and control gates
  • Experience using project management tools to scope, implement and close a project

for Senior Technical Project Manager

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Senior Project Manager
Location:- Johannesburg
Closing Date:- 19 May 2023

In Your First Few Weeks In This Project Management Role, You Can Expect To:

Facilitate The Definition Of Project Scope, Goals And Deliverables And Complete The Agreed Project Initiation Process
Produce And Maintain Detailed Project Plans, Including Activity Plans And Project Timeline
Manage And Coordinate The Activity Of The Project Team, Workstream Leaders And Subject Matter Experts
Track And Report On Project Progress To Stakeholders.
To Apply For This Senior Project Manager Role, You Will Need Direct Work Experience As A Senior Project Manager. You Will Also Require The Following:

Experience Managing Complex Change And Transition Projects – Multiple Internal/external/ Client Stakeholders, Multiple Workstreams, Multiple Locations/ Off Shore
Project Management Qualification – Msp/prince 2/ Agile / Lean Sigma Or Similar
Experience And Understanding Of Project Management Methodologies And Project Lifecycles And Associated Deliverables And Control Gates
Experience Using Project Management Tools To Scope, Implement And Close A Project

Apply Online for Senior Project Manager

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Customer Service Advisor
Location:- South Africa
Closing Date:- 19 May 2023

What you’ll be doing

  • Resolving customer queries within operational and client policies and procedures
  • Establishing the customers’ needs to diagnose and resolve problems
  • Assisting customers with promotional queries
  • Identifying and actively promotes opportunities to up-sell and recommend products and services
  • Using questioning skills to make judgment on the best solution or action to resolve the customer’s query
  • Ensuring timely and accurate resolution of customers’ problems at the first point of contact within agreed service levels, targets and objectives
  • Being accountable for closing the customer query and ensure a resolution or feedback
  • Checking to ensure that appropriate changes were made to resolve customers’ problems
  • Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolving customers’ service or billing complaints
  • Promoting client products, services and solutions at all times
  • Processing payment information if required demonstrating a high level of security and integrity

What you’ll need

  • Matric
  • Post Matric qualification (advantageous)
  • Availability work late shifts in line with US hours
  • Minimum 2 years international call center customer service experience (Essential)
  • Must have worked with Post Paid Customers
  • Clear criminal record
  • English Proficiency both written and spoken
  • Extensive understanding of the telecommunications industry
  • Ability to troubleshoot and find an effective resolution to a Customers query
  • Computer literacy – ability to speedily navigate multiple systems effectively
  • Excellent sales through service ability with eagerness to retain a customer
  • Be able to pass all training modules during new hire and ongoing campaign training

Apply Online for Customer Service Advisor

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Solution Architect
Location:- Cape Town,South Africa
Closing Date:- 19 May 2023

To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:

  • Assess the current-state of Customer Experience Management and identify how this can be transformed through operational excellence, integrated ‘Omni-channel’ customer experiences and enhanced customer insight and analytics
  • Produce formal bids and existing client growth opportunities
  • Identify all of the components needed to deliver the overall solution
  • Design a solution that meets the identified client needs in a commercially attractive, differentiated and compelling manner.

To apply for this Solutions Architect role, you will need to demonstrate excellent commercial skills, experience in building and managing internal and client relationships and a thorough understanding of multi-channel customer experience design and delivery. You will also require the following:

  • Experience with digital solutions and the ability to generate creative solutions to generate compelling, differentiated and commercially attractive solutions in response to identified client needs and requirements
  • Expertise in the development of core technology infrastructure and platform requirements and solutions
  • The ability to understand and understand all aspects of the solution influencing cost, price and margin.

Apply Online for Solution Architect

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Senior Frontline Administrator
Location:- Cape Town,South Africa
Closing Date:- 19 May 2023

What you’ll be doing
– Maintaining security protocols by following procedures, monitoring logbook, issuing visitor badges
– Acting as the onsite contact for visitors, clients and guests
– Acting as the first point of contact with all clients and guests
– Answering all incoming calls
– Screening and redirecting calls
– Taking and distributing messages,
– Keeping the reception area tidy,
– Reporting any maintenance issues
– Supporting evacuation procedures.
– Managing all boardroom bookings
– Preparing conference calls and meeting requests, arranging catering, equipment and the printing of documents relevant to each particular session
– Meeting and greeting interview applicants, clients and visitors by receiving them at reception, taking them through to the relevant meeting points, and notifying company personnel of visitor arrival
– All of your duties must be performed with the strictest confidentiality of all information at all times.

What you’ll need
– Matric (Essential)
– MS Word, PowerPoint and Excel (Intermediate)
– Excellent communication and interpersonal skills (Essential)
– Min 18 months’ experience in a customer services role (Essential)
– Minimum 6 months in a coordinator/ administrator/ receptionist role (Preferred)
– Clear credit, disciplinary and criminal records
– Internal applicants need to be in their current role for at least 6 months in order to be considered for this role

Apply Online for Senior Frontline Administrator

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Inside Sales Business
Location:- Cape Town,South Africa
Closing Date:- 19 May 2023

What you’ll be doing

  • Supervising the end-to-end sales process
  • Achieving and exceeding monthly KPI’s and sales targets
  • Approaching new and existing customers/clients
  • Managing key customer/client accounts, maintaining and updating data on CRM/SAP systems e.g. signing up or renewing new/existing contracts
  • Building and nurturing long-term customer and client relationships
  • Planning, controlling and implementing sales processes, running sales and promotional campaigns
  • Developing and maintaining current knowledge of the campaign
  • Managing all customer/client queries, ensuring first contact resolution at all times

What you’ll need

  • Matric / NQF levels (Essential)
  • Excellent command of English language: verbal, written, presentation and professional business communication
  • Good typing, analytical and time management skills
  • Completed professional education or relevant work experience in a sales role (B2B) over the last 1-2 years min
  • Effective team player with a positive attitude
  • Strong telecommunication and negotiation skills including cold calling experience
  • Sales talent and affinity of sales topics
  • Flexibility and the ability to keep a cool head in stressful situation
  • Clear credit, disciplinary and criminal records

Apply Online for Inside Sales Business

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Customer Service Advisor
Location:- Durban
Closing Date:- 19 May 2023

What you’ll be doing

  • Working towards consistently achieving and exceeding set targets
  • Consistently applying agreed behavioural and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you’ll need

  • Matric
  • Minimum 12 months’ experience in contact centre environment
  • Excellent verbal communication skills
  • Attention to detail
  • Availability to do night work and work shifts in a 24/7 environment (US hours)
  • Clear credit and criminal records

Apply Online for Customer Service Advisor

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Business Resilience Manager
Location:- Cape Town
Closing Date:- 19 May 2023

What you’ll need
– Crisis management response
– Development of BCM programme
– BCI certification (Preferred)
– Project Management (Desirable)
– Experience managing third party relationships
– Ability to comfortably work in a fast-paced environment
– Ability to make informed decisions quickly
– Knack for problem solving
– Ability to analyse historical and present data
– Ability to take the initiative, identify areas for improvement, and proactively develop and implement solutions
– Strategic thinking with ability to see the bigger picture and align the company’s resilience activities with its strategic goals is essential

In return for your expertise and knowledge, we offer an attractive salary and benefits package, as well as a dynamic and collaborative working environment.

If this sounds like the perfect opportunity for you, please contact us today to apply for this full-time Resilience and Risk Manager role in Cape Town.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to shine in our collaborative team of game-changers today.

Apply Online for Business Resilience Manager

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Project Manager
Location:- Cape Town
Closing Date:- 19 May 2023

If you were already in this Transition Project Manager role, here are some areas you would have been working in this week:

  • Delivering transition projects in line with the agreed scope, objectives and timelines
  • Producing and maintaining detailed project plans, including activity plans and project timelines
  • Leading and coordinating the activity of the project team, work stream leaders and subject matter experts
  • Identifying Operational improvements and translating the improvement opportunities into projects and programmes.

 

To be considered for this Project Manager role, a Project Management qualification such as Prince 2, PMBok or PMI would be beneficial. You will also require the following:

  • 12 months BPO/fast-paced environment experience as a Project Manager
  • A tertiary qualification in a related field
  • Working experience leading a minimum of 2 transitions of new business or increased existing business
  • Experience as a Transition Project Manager managing programmes with multiple work streams

Apply Online for Project Manager

If No Response Is Received Before 19 May This Year, Consider It Unsuccessful

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