Power up your IT career with Plennegy! Join as an IT Graduate in Greytown and apply your skills in a dynamic work environment. Don’t miss the opportunity to kickstart your career – apply by 22 May 2023 and be part of a leading company in the industry
Hiring Company:– Plennegy
Job Title:- IT Graduate
Closing Date:- 22 May 2023
- Manage all operations requests for responsible sites, supporting service requests for other companies.
- List of tickets and resolutions from the service desk.
- Ensure tickets are closed within SLA.
- Report from Service Desk. Use this Jira service desk guide.
- Keep number of open tickets to below 5 Review with Group IT Operations Manager for assistance with tickets. Jira report and stat will be used.
- Keep number of pending tickets to below 3
- Advise Group IT Operations Manager on any long-term tickets that need to be moved to projects.
- Review with Group IT Operations Manager for assistance with tickets. Jira report and stats will be used.
Additional duties or Responsibilities
- Project work as requested by IT Manager / OPS Manager
- Completed as per SmartSheet projects. Any ADHOC work can be be listed on SmartSheets
Grade 12 (Matric) National Senior Certificate (Essential)
A+ / N+ Diploma in Information Technology (Essential)
Bachelor of Science in Information
If No Response Is Received Before 22 May This Year, Consider It Unsuccessful
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