Discover 14x Great jobs Opportunities at Nedbank Awaits

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank’s strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications – NQF Level

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• Must have 1 – 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications – NQF Level

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services – NQF5)

Minimum Experience Level

1 – 2 years

Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

• Accountable for the delivery and measurable performance of their respective portfolio, including assistance in the audit plan delivery;
• Provide insights from the outcomes of internal audit work to appropriate governing bodies
• Implement effective and efficient audit processes to ensure that audit processes are optimized and comply with regulatory and corporate governance expectations of internal audit functions.
• Develop and maintain relationships with business, GIA Leadership Council and key stakeholders to ensure robustness and completeness of audit coverage and contribute at an insight generator/trusted advisor to business to enhance assurance provided of the control environment;
• Contribute to the development of a 12-month rolling audit plan using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board;
• Deliver and report on the rolling risk-based plan;
• Maintain an open and constructive relationship with the CIA, Executive: Digital & Technology, Business executives, and key stakeholders by providing value added services and sharing information.

Minimum Experience Level

The following minimum experience is required:

• 6 – 8 years financial services experience in a senior position;
• Banking experience, inclusive of client facing experience (preferably);
• Ability to operate at a Senior level; and
• Leadership experience leading teams.

The following additional experience is preferred:

• Significant internal audit and / or information technology experience in banking

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Ensure staff attend relevant training to drive client centric behaviours.
• Ensure transformational target are met.
• Embed and role model the desired Nedbank Culture and coach others to live in support of the culture.
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems by embracing agile principles.

Essential Qualifications – NQF Level

Preferred Qualification

• Relevant commercial degree (i.e. B. Comm).

Preferred Certifications

• FAIS certification/ registration mandatory.

Minimum Experience Level

• Must have 2 years’ experience in a client facing retail sales environment and 2 years’ experience in people management

Job Responsibilities

• Provide technical channel support i.e. ATM, Electronic and Mobile Channels through monitor availability of distributed environment (Servers /3rd party links/ Card systems) through health checks.
• Provide technical support on ATMs to Custodians (as reported by Nedbank Technology Command Center) to ensure uptime availability is maintained
• Assist in driving and implementing Business ATM strategy , which includes testing, replacements, upgrades and distribution of the physical assets.
• Participate and execute technology requirements related to regulatory projects and testing as required.
• Drive Incident Management process and ensure all relevant Root Cause Analysis (RCA) investigations are actioned and delivered.
• Assist command center shift teams with End of Day/Month/Year simulation testing.
• Stand-in for Command Center shifts if required.
• Keep abreast of legislation and other industry changes that potential impact on role by reading the relevant newsletters, directives, websites and attending sessions.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys)

Preferred Qualification

Relevant IT Diploma/Degree

Essential Qualifications – NQF Level

Essential Certifications

Minimum Experience Level

• Must have 1-2 years practical experience in an IT Operations environment (Technical Know-how).
• Must have 2-3 years practical experience in Financial Sector or related industry.
• Good understanding of Banking Sector Customer Channels (ATMs, Internet Banking, Mobile, etc.).
• Understanding of Namibia Payment Industry (Will be added advantage).
• Understanding of Project management and facilitation (Will be added advantage)
• Valid driver’s license(Would be an advantage).

Job Responsibilities

• Offer / market Nedbank’s Global Trade solutions / services to existing and prospective clients.
• Identify business opportunities within the market by engaging and partnering with relevant market and industry stakeholders.
• Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
• Build sound professional relationships with all clients, especially with top clients [top 100 clients and PCP clients] and stakeholders (Internal and Industry).
• Understand and embrace the Nedbank vision and demonstrate Nedbank’s values when interacting with clients and various stakeholders.
• Maintain and grow existing clients within the portfolio through cross sell and up-sell initiatives.
• Acquisition of new clients that require Global Trade.
• Achieve the Relationship Business Channel’s Global Trade growth and client acquisition targets.
• Facilitate the structuring of complex and sophisticated Trade solutions.
• Identify and structure Working Capital Trade Finance Solutions.
• Facilitate specialised Global Solutions such as Host to Host integration, API’s, ADLA’s, and digital solutions as presented by Nedbank.
• Provide Advisory services including Trade (instruments  – Incoterms), currency hedging, Trade Risk mitigation (Currency, payment, sovereign, bank, counterparty, logistics, insurance), Exchange Control, Market information.
• Cultivate and maintain a personal market presence (personal brand) and network.
• Act as a Global Trade subject matter expert (SME) to the Sales Frontline including Cross Border industry knowledge and Competitor information.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Operate / manage within a matrix environment.
• Staying abreast with industry, market developments and legislation so to best advise Nedbank’s clients and provide market intelligence / industry trends to internal stakeholders.
• Identify training courses and career progression for self through input and feedback from management.

Essential Qualifications – NQF Level

Minimum Experience Level

• 3 – 6 years Global Trade sales experience within a banking environment, Extensive Cold Calling Experience (Hunter Mentality),  minimum of two years Relationship Management Experience

Behavioural Competencies

• Manage defined risks in the finance function and risk categories at targeted levels by adhering to internal and external guidelines/policies/ procedures/business rules/ compliance and governance requirements.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

5 years in financial management preferably in the banking or financial services industry with min 2 years of managing others.

Essential Qualifications – NQF Level

Preferred Qualification

Chartered Accountant (SAICA)

Essential Qualifications – NQF Level

Preferred Qualification

Bachelor of Commerce (Honours) with articles, Advanced Diplomas/National 1st Degree

Essential Certifications

Minimum Experience Level

5 years relevant experience in internal audit / compliance / risk management assurance within the financial services industry (preferably Insurance industry)

Technical / Professional Knowledge

Minimum Experience Level

• FAIS approved qualification at NQF level 6.
• 2 years sales experience in financial services.
• 2 years’ experience as a financial planners.

Essential Qualifications – NQF Level

Preferred Qualification

Certificate: Financial Planning

Preferred Certifications

FAIS Qualification.

Technical / Professional Knowledge

• Advanced Diplomas/National 1st Degrees

• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Strategic planning
• Business writing and presentation skills

• Entrepreneurship
• Sharing Responsibility
• Strategic Influence
• Cultivating Networks and Partnerships
• Compelling Communication
• Driving Execution

Minimum Experience Level

• 3- 5 years’ experience in Analytical and Strategic environment
• SAS Enterprise Miner and SQL experience would be advantageous
• Intermediate / Advance Microsoft Excel, PowerPoint and PowerBI
• Business writing and creating effective storyboard exposure a must.

Preferred Qualification

• Advanced Diploma / National 1st Degree
• Master’s in business administration would be an advantage.

Technical / Professional Knowledge

• Professional Qualifications/Honour’s Degree

• Relevant Registered Persons Exams (RPE)

• Business writing
• Communication Strategies
• Data analysis
• Financial markets
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process
• Business Acumen

Essential Qualifications – NQF Level

Preferred Qualification

• Relevant business-related e.g. Finance, Accounting, Economics, Data Science

Minimum Experience Level

• Total number of years’ experience: T 4 – 6 years
• Management experience as part of the above years: n/a
• Type of experience: Strategy development and execution: Management consulting experience.

Technical / Professional Knowledge