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Embark on a transformative journey with Webhelp in the captivating city of Cape Town. Join our dynamic team and be at the forefront of innovation as we redefine customer experiences. Don’t miss out on this exceptional opportunity – the closing date is fast approaching. Apply now and unlock a world of possibilities with Webhelp that will shape the future of customer service

Hiring Company:– Webhelp
Job Title:- People Advisor
Location:- Cape Town
Closing Date:-  30 June 2023

Are you passionate about creating and maintaining a healthy work environment? We’re looking for a highly responsible and morally sound individual to join us onsite in Claremont as a People Advisor in Webhelp’s Human Resources department.

As a key member of the People Advisory team and the first point of contact, you’ll be offering HR related support, guidance, interpretation advice, and assistance with case management and issue resolution to line managers across Webhelp UK, SA and India.

In this 6 month fixed term contract position, you’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands.

If you are eager to learn and enjoy finding ways to work smarter and more effectively, then this HR opportunity will allow you to thrive. We want someone who is contagiously positive and open to feedback, someone who is self-motivated and driven who can multitask while keeping their cool under pressure.

Think you check all our boxes? Then show us what you’ve got and apply for this Human Resources People Advisor role today.

What you’ll be doing
– Contributing to the People Advisory Services Team and wider People Service by completing a range of people-related advisory tasks and processes covering the employment lifecycle
– Coach, counsel, guide and support Line Managers with regards to Webhelp UK, SA and India HR Policy queries, ensuring a consistent approach and considering current case law developments
– Ensuring all Employee Relations cases are managed to a high standard and are closed off within the Service Level Agreement timeframe
– Identifying potential issues and problems and escalate to the Senior People Advisors or People Advisory Services Manager as they arise
– Ensuring that People Advisory Services Team activities are accurately documented in user guides, administration guides and flowcharts
– Maintaining data tracking logs for metrics production and compliance reporting
– Working with the People Advisory Team to develop and promote feedback mechanisms for Line Managers to influence the continuous improvement of people services and processes
– Identifying and implement opportunities for process improvement to ensure maximum efficiency and effectiveness
– Providing support as required across the wider People Team in support of the People Plan and projects, participating in functional and cross-functional initiatives as appropriate
– Ensuring agreed KPI’s and SLA’s are met in an efficient and timely manner, identifying early interventions and taking remedial action as appropriate
– Supporting the on-going process of building and developing a comprehensive suite of management information, using the data to identify and analyse trends and making recommendations for resolution and interventions.

Apply Online for People Advisor

If No Response Is Received Before 30 June This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Pre Litigation File handler
Location:- Pretoria
Closing Date:-  30 June 2023

Matric
– Strong administrative experience
– Previous similar type experience preferable, but experience in an administrative/financial/customer services environment will be recognised as well
– Debt handling experience desirable
– Experience within the insurance or legal industry is advantageous
– Must be able to use own initiative and prioritise
– Flexibility in work content
– Proficient in Ms Office suite
– Clear credit, disciplinary and criminal records

Apply Online for Pre Litigation File handler

If No Response Is Received Before 30 June This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Head Of Operations
Location:- Durban
Closing Date:-  30 June 2023

What you’ll need
– 7 years’ experience in a senior Operations Manager position or equivalent Head of Operations experience
– Previous sales experience (Advantageous)
– Excellent communication and negotiation skills
– Demonstrable prior experience within an Inbound Contact Centre
– Demonstrable experience in CSAT & NPS on retail accounts, cross and upselling
– Experience in shaping and formulating operational strategic plans
– Demonstrable experience of senior stakeholder management
– Ability to deliver agreed programmes of work and embed initiatives for improvement
– Experience in managing external senior stakeholders and chairing Monthly Business Review’s & Quarterly Business Review’s

Apply Online for Head Of Operations

If No Response Is Received Before 30 June This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Business Trainer
Location:- Durban
Closing Date:-  30 June 2023

– Matric
– Excellent communication, listening, organisational and problem solving skills
– Clear understanding of the importance of meeting the training requirements
– 12 months’ experience in a contact centre environment
– Ability to work independently with minimal supervision
– Minimum 12 months’ experience in a training role
– Competence and experience in the use of Microsoft Office packages
– Passion and drive for quality and continuous improvement
– An understanding of coaching, people development and training methodologies
– Ability to prioritise workload, meet deadlines and perform multiple tasks with attention to detail
– Clear credit, criminal and disciplinary records
– Internal applicants must be in their current role for 6 months’ min before applying for this role

Apply Online for Business Trainer

If No Response Is Received Before 30 June This Year, Consider It Unsuccessful

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Hiring Company:– Webhelp
Job Title:- Customer Service Advisor
Location:- Durban
Closing Date:-  30 June 2023

What you’ll be doing 
– Working towards consistently achieving and exceeding set targets
– Consistently applying agreed behavioural and compliance standards
– Sharing knowledge and skills with other members of the team
– Communicating new information that is relevant to the campaign to colleagues, customers and managers
– Developing and maintaining current knowledge of the campaign
– Ensuring first contact resolution at all times
– Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you’ll need 
– Matric
– Minimum 12 months’ experience contact centre environment
– Excellent verbal communication skills
– Attention to detail
– Availability to work USA hour shifts
– Clear credit and criminal records
Apply Online for Customer Service Advisor

If No Response Is Received Before 30 June This Year, Consider It Unsuccessful

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